Refund policy

I want you to be happy with your ring. If you’re not satisfied for any reason—or discover that you’re allergic or sensitive to the ring—please contact me within 30 days of receiving your order. If you experience irritation, stop wearing the ring and reach out so I can help.

STARTING A RETURN

Email contact@backwoodscasting.com within 30 days of delivery. Please include your name, order number, and the reason for the return. Contact me before mailing anything back so I can provide return instructions.

RETURN CONDITION

The ring must be returned before a refund or exchange can be completed. Light wear from trying on the ring is okay. The original packaging is appreciated but not required.

Rings that have been altered, resized, repaired, or significantly damaged after delivery may not qualify for a full refund. Custom or personalized pieces will be considered individually, and I’ll work with you toward a fair solution.

ALLERGIES OR SENSITIVITIES

If you discover that you’re allergic or sensitive to the ring, please stop wearing it and contact me within 30 days of delivery. Once the ring is returned, I can arrange a refund, exchange, or another reasonable solution.

DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

Please inspect your order when it arrives. If your ring is damaged, defective, or not what you ordered, contact me as soon as possible with a description and photos when available. I’ll make it right and cover reasonable return shipping when the issue is my error.

RETURN SHIPPING

For standard returns, the customer is responsible for return shipping. I recommend using a tracked shipping method, since I can’t guarantee receipt of packages that don’t include tracking. Original shipping charges and expedited shipping fees are not refundable unless the return is due to my error.

REFUNDS

I’ll let you know when the return has been received and inspected. Approved refunds will be issued to the original payment method within 10 business days. Your bank or credit card company may need additional time to post the refund. If more than 15 business days have passed since your refund was approved, please contact me.

EXCHANGES AND SIZING

If you need a different size or would prefer an exchange, contact me and I’ll let you know what options are available. Exchanges and sizing concerns are handled case by case.

Nothing in this policy limits any rights you may have under applicable law.